Legal / Terms of service
What you are agreeing to when you ask us to build something, and what we are agreeing to in return. Written to be read, not to be survived.
Contents
This site and the work described on it are operated by Portmund Logistics, a software studio. Our legal and registered details are Portmund Logistics Ltd, a company registered in England and Wales, company number 17201469, registered office 20 Wenlock Road, London N1 7GU. Written notice under these terms reaches us at [email protected].
They cover your use of this website and any work we do for you where there is no separate signed agreement between us. Where a signed agreement and this page disagree, the signed agreement wins. Your approved specification sits above both on anything it describes.
We do not price a project from a conversation. Work is quoted against a written specification listing screens, data, integrations, assumptions and the things deliberately left out. A quote holds for the period stated on it.
An engagement starts when you approve that specification in writing and any deposit named in it has been paid. Until then nothing is booked and nothing is owed.
Builds stall on access far more often than on code. For the dates in your specification to hold, we need:
If a stage waits on you, the remaining dates move by at least the length of the wait. We will say so in writing when it happens rather than at handover.
You are allowed to change your mind. Anything outside the approved specification is a change, and we price it and put it in writing before we build it, so nothing appears on an invoice you have not already agreed to. Adjustments that cost us nothing, we simply make.
The fee, the payment schedule and anything billed separately are set out in your specification. Invoices are payable by the date printed on them. Quoted fees exclude any sales tax that applies, which is shown separately.
If an account falls overdue we may pause work, and we will tell you before we do it rather than after. Refunds are covered by our refund policy.
Once a piece of work is paid for in full, the custom code, design and content we produced for it are yours outright. Accounts, repositories, domains and hosting are set up in your name from the start, so nothing has to be handed back later.
We keep ownership of the general tools, libraries and internal components we bring with us and reuse across clients. You get a permanent licence to use those as part of the delivered work, at no extra cost. We do not claim anything you already owned.
Most builds depend on services nobody in this contract controls: app stores, payment providers, mapping, email delivery, hosting. Their terms, fees, review decisions and outages are theirs. We name the ones your project relies on before you approve it, and we are not liable when one of them changes its rules.
What you tell us about your business stays between us. We do not name you as a client or show your work publicly without asking first. This survives the end of an engagement.
Where we handle personal data belonging to your customers or staff, we act on your instructions and only for the project. How we treat personal data generally is set out in our privacy policy.
If delivered work does not do what the specification says it does, we fix it and you pay nothing. The length of the post-launch window for that is stated in your specification.
The window covers defects. It does not cover new features, changes forced by a third party service, or problems caused by someone else editing the system after handover. Those are ordinary chargeable work, and we will quote them.
Nothing here limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
Beyond that, we are not liable for indirect or consequential loss, lost profit, lost revenue or lost anticipated savings, and our total liability for an engagement is limited to the fees you have paid us for it. You are responsible for keeping your own backups of live data once a system is in your hands.
Either of us can end an engagement in writing. You pay for work completed and for work already committed at the point you tell us. We hand over what exists: source, accounts, credentials and whatever documentation has been written.
We do not hold a project hostage over a dispute. Accounts being in your name from day one is what makes that promise real rather than a sentence on a page.
These terms, and any dispute arising out of them, are governed by the law of England and Wales, and the courts of England and Wales. Before starting a formal dispute, both of us agree to raise the problem in writing and give the other a fair chance to fix it.
We update this page when the way we work changes. The date at the top is the version in force. The terms that apply to your project are the ones published when you approved your specification, so a later edit cannot move the goalposts on work already agreed.